1. About these terms
These terms apply to bookings made with The Funky Farm, 209 Coolart Road, Hastings VIC ("we", "us", "the farm"). By making a booking you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law (ACL).
2. Bookings and payment
- Tours run by appointment only. A booking is confirmed once payment is made at the time of booking.
- Advertised ticket prices are final prices. No additional booking fee or card surcharge is added.
- Online bookings close at 9am Melbourne time on the date of the tour. Contact the farm for same-day availability after this time.
- Prices are in Australian dollars and include GST where applicable.
- You will receive a booking reference — bring it (or the email it was sent to) on the day.
- Tours have a maximum of 25 guests per session. All visitors, regardless of age — including free infants and toddlers aged 0–2 — must be included in a reservation before arrival. Unbooked visitors cannot be admitted on the day. Contact the farm before your visit to request any changes to your group, subject to availability.
3. Cancellations and changes
- If we cancel your tour (for example due to extreme weather or animal welfare reasons), you can choose a full refund or a free reschedule.
- If you cancel more than 72 hours before your tour start time, you will receive a full refund or a free reschedule — your choice.
- Cancellations within 72 hours of your tour start time are not refundable, but we will gladly reschedule you (subject to availability) if you contact us.
- No-shows are not refundable and cannot be rescheduled.
- Your statutory rights under the ACL are not affected: if we fail to provide the service with due care and skill, you may be entitled to a remedy including a refund.
4. On the day
- Please arrive 10 minutes before your tour start time. If you arrive more than 15 minutes after your scheduled start time, your booking will be cancelled without a refund. This does not limit any refund or other remedy required under the Australian Consumer Law.
- Children must be supervised by an adult at all times.
- Follow staff instructions around the animals. We may refuse entry or remove anyone behaving unsafely, without a refund where the behaviour is within your control.
- Enclosed footwear is recommended. The farm is wheelchair accessible.
5. Gift cards
- Gift cards are valid for 3 years from the date of purchase, in line with the Australian Consumer Law.
- Gift cards are not redeemable for cash and cannot be replaced if lost.
- Gift cards can be used across multiple bookings until the balance runs out.
6. Privacy
We collect your name, email and phone number only to manage your booking and contact you about it. We handle personal information in accordance with the Privacy Act 1988 (Cth). We do not sell your information or share it with third parties except as needed to process your booking and payment.
7. Liability
Our tours involve close contact with animals. While we take all reasonable care, you participate at your own risk to the extent permitted by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the ACL.
8. Contact
The Funky Farm · 209 Coolart Road, Hastings VIC · thefunkyfarm@outlook.com · 0427 386 593